Frequently Asked Questions
What types of products can I customize and purchase on your website?
We offer a wide variety of custom apparel available for online purchase, including:
T-shirts (crew neck, long sleeve)
Hoodies and sweatshirts
Hats and beanies
Custom activewear
Accessories (Socks, Glasses, and more) You can browse our full product catalog to start customizing your apparel today!
How do I customize an item on your website?
Customizing an item is easy:
Select the product you want to customize.
Use our online design tool to upload your logo, add text, or choose from our clipart and design options.
Preview your design and adjust colors, fonts, and placement.
Once satisfied, add the item to your cart and proceed to checkout.
Is there a minimum order requirement for custom apparel?
Yes, we have a minimum order requirement of 12 items per design. This ensures the highest quality production and allows us to offer competitive pricing. For larger orders, we offer bulk discounts, which you can view on the product page.
How long does it take to receive my order?
Our standard production time is 14-18 business days. Once your order is produced, shipping times vary depending on your location:
What file formats can I upload for my custom designs?
Our design tool accepts the following file formats:
PNG, JPEG, and PDF For the best quality, we recommend uploading high-resolution PNGs with transparent backgrounds or vector files.
Can I see a proof or sample before placing a large order?
Yes, we provide digital mockups during the design process. If you’re placing a bulk order and want to see a physical sample first, please contact our team, and we’ll arrange a sample order for you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For bulk or corporate orders, we can also provide purchase orders (POs) for approved clients.
Can I make changes to my design after placing an order?
You can make changes to your design within 12 hours of placing your order by contacting our support team. Once production begins, we are unable to modify the design or order details.
Do you offer bulk discounts for large orders?
Yes, we offer tiered pricing based on order quantity. The more items you order, the greater the discount per item. Bulk pricing information is available on each product page, or you can contact us directly for a custom quote.
What’s your return policy for custom apparel?
Since all of our items are custom-made to order, we cannot accept returns unless there is an error in the printing or the item is defective. If you experience any issues with your order, please reach out to us within 7 days of receiving it, and we’ll work to resolve the problem.
Can you help with design if I don’t have a logo or artwork?
Absolutely! Our design team is available to assist if you don’t have artwork ready. We can help you create a logo or custom design based on your needs. Simply contact us, and we’ll guide you through the process.
How do I know which size to order?
Each product page includes a size chart to help you select the best fit. If you’re unsure, we recommend checking the size guide or reaching out to us for additional support.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping times and costs vary based on the destination. Please note that customs fees or duties may apply, depending on your country’s regulations.
Can I track my order?
Yes! Once your order has shipped, you’ll receive a tracking number via email so you can monitor its delivery status. You can also track your order by logging into your account on our website.
Do you offer any guarantees on your designs or products?
We stand by the quality of our designs and apparel. If for any reason your product doesn’t meet our quality standards, we’ll work with you to correct the issue or offer a replacement. Your satisfaction is our top priority!
How do I contact customer service?
Our customer service team is available to assist you with any questions or concerns. You can reach us via email at Neskadesignco@gmail.com. We typically respond within 24 hours, Monday through Friday.
